Frequently Asked Questions

Exchanges

CHANGE FOR SIZE, COLOR OR ALTERNATIVE PRODUCT

If you want a change for size, colour or an alternative product, you can make a new purchase online and RETURN THE ITEM not wanted.

As soon as we get your return we will reimburse you.

If your change is for size, we will reimburse you too the shipping costs of the new purchase (except for purchases bound for Andorra, the Canary Islands, Ceuta and Melilla). 

For any questions or comments, write to: shoponline@syngmancucala.com

Return

RETURN POLICY

GENERAL CONDITIONS FOR RETURNING

All items must carry its label and be in its original state.

Under Law 7/1996 (January 15) of the Retail Trade, you have 7 working days, from the reception of your order, to make the return.

All shipping costs are at the customer’s expense, except the cost of shipping a change-for-size-new-purchase to Peninsular Spain and the Balearic Islands

Note that the colours of the garments may vary depending on the calibration and resolution of each screen.

RETURN INSTRUCTIONS FOR SHIPPING

Choose one of the following options:

1. Pick up at your door by MBE Mail Boxes Etc. Send an email to comercial@multiboxes.com with name, surname, address, phone and pickup time or call +34 938 708 281.

* This service costs 6€, which will be deducted from the refund of the returned product.

* This service is not available for Andorra, the Canary Islands, Ceuta and Melilla.

2. Contact another “door to door” service of your choice (e.g. UPS, FedEx, DHL…) 

* From Andorra check the "Return of goods" box in the Customs form.

3. Certified Mail (Registered mail) at your local post office.

* From Andorra check the "Return of goods" box in the Customs form.

Shipping address:

LURDES BERGADA S.L.

Valles,48,bjs.

08401 Granollers (Barcelona)

SPAIN

As soon as we get your return, we will refund you the money (through the same paying method you used) after checking the garment is in its original condition and carries the original labels.

RETURN INSTRUCTION IN STORE

If you are in Catalonia or Madrid, you may also make the return in a store and save the shipping costs.

See STORES addresses on the card attached to your purchase or at www.syngmancucala.com/stores.html or www.syngmancucala.com/stores.html

When you arrive at the store, please show the invoice attached to your purchase.

From headquarters, we will reimburse you the money through the same method you used to make the online purchase.

If you want a change for an alternative product, you will have to make a new purchase in the store. (Headquarters will reimburse you via Internet).

If you want a change for size or colour it will be done directly in the store. (Except for customers with purchases received in Andorra, which must proceed as a change for an alternative product.)

For any questions or comments, write to: shoponline@syngmancucala.com

Size guide

SIZE TABLE

WOMANCHESTWAISTHIPS
XS 82/84 cm
32,28″/33,07″
64/66 cm
25,19″/25,98″
90/92 cm
35,43″/36,22″
S 86/88 cm
33,85″/34,64″
68/70 cm
26,77″/27,55″
94/96 cm
37,00″/37,79″
M 92/94 cm
36,22″/37,00″
74/76 cm
29,13″/29,92″
100/102 cm
39,37″/40,15″
L 98/100 cm
38,58″/39,37″
80/82 cm
31,49″/32,28″
106/108 cm
41,73″/42,51″
MANCHESTWAIST
XS 90/92 cm
35,43″/36,22″
72/74 cm
28,34″/29,13″
S 96/98 cm
37,79″/38,58″
78/80 cm
30,70″/31,49″
M 102/104 cm
40,15″/40,94″
84/86 cm
33,07″/33,85″
L 108/110 cm
42,51″/43,30″
90/92 cm
35,43″/36,22
XL 114/116 cm
44,88″/45,66″
96/98 cm
37,79″/38,58″
How to buy

Choose MAN or WOMAN.

Visualize and select the product/s you're interested in. Inside the selected product page you will see its composition, available sizes, reference and price.
Click on the photo to enlarge it. 

Select a color, then size, then add to cart. You can then choose to continue shopping products or proceed to checkout.

When checking out you have the option to do so as a Guest User (checkout without registration) or by signing up (register and save time on future purchases).

Select a payment method: Visa, Mastercard, American Express, Paypal or Bank Transfer

Confirm the purchase.

You will receive a confirmation email of your purchase.

Payment methods

WHY MIGHT MY CREDIT CARD BE REFUSED?

Your credit card may be refused for any of the following reasons: The card may have expired. Check that your card is still valid. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled

Terms and conditions of use

TERMS OF USE

HOLDER OF THE WEBSITE

The website www.syngmancucala.com/shoponline and www.syngmancucala.com/shoponline (henceforth, the "Website") is owned by the company LURDES BERGADA S.L., VAT No. B65015364, legal address: C / Valles 48, 08401 Granollers (Barcelona). Phone: 938613343 (Monday to Friday, 9:00 to 14:00 and 15:00 to 17:00), e-mail: shoponline@syngmancucala.com.

OBJECTIVE OF THE WEB SITE

In www.syngmancucala.com/shoponline and www.syngmancucala.com/shoponline you will find fashion collections for women and men from designers LURDES BERGADA and SYNGMAN CUCALA respectively.

The use of the services of the Website, and the acquisition of any of the products offered, constitutes acceptance of the User, without reservations of any kind, to each and every one of these Terms of Use.

Registration on the Website and use of its services means that the data, as a user, will become part of the files of LURDES BERGADA S.L. and its treatment will be as provided in the Privacy And Security Policy, the terms of which the User expressly acknowledges and accepts.

These Terms of Use, together with the Privacy and Security Policy and the Return Policy of the Website, are the only conditions applicable to the use of the Website and to the purchase of products through it and replace any other conditions, unless prior written agreement between LURDES BERGADA S.L. and the User.

Consequently, Users who access the Website, sign up and purchase products through it, accept and are bound to these Terms of Use and its shipping conditions together with the Privacy and Security Policy and the Return Policy, as are found written at the time the User accesses the web Site.

TERMS OF SALE

The products you can find on the Website are for sale with the characteristics listed, except typo. All products shown are available. When a product, size or color is sold out, it will disappear from the Website automatically.

  • Prices of products displayed on the Website include VAT. In the purchase invoice, VAT will appear clearly broken down. For Andorra, Canary Islands, Ceuta and Melilla, VAT will be deducted from all prices at the end of the purchasing process.

  • Shipping costs are indicated before confirming the order.

  • Delivery terms range 3 to 4 working days from the time of purchase.

  • All shipping costs are at the customer’s expense, except the cost of shipping a change-for-size-new-purchase to Peninsular Spain and the Balearic Islands.

  • LURDES BERGADA S.L. will not be responsible for any possible tax or fee applicable for shipments to Andorra, the Canary Islands, Ceuta or Melilla.

  • The User name, email address and password, provided to LURDES BERGADA S.L., are identifiers and keys to access and shop at the Website and constitute personal and non-transferable data.

  • The User name, email address and password, may be modified, which would mean the cancellation of the original records.

CONTENTS OF THE WEBSITE

LURDES BERGADA SL, owns all rights to the content, design and source code of this Website, including images, text, logos, designs, trademarks, trade names, items data, scheme menus, graphics, colors, tools, and any other element of it.

These contents are protected by regulations on national and international laws on intellectual and industrial property.

Likewise, all programs used to develop the Website are owned by LURDES BERGADA S.L. or its suppliers, and are protected by these laws. 

REPRODUCTION OF THE CONTENTS

The copying, reproduction, adaptation, modification, distribution or marketing, in whole or part, directly or indirectly, in any media or format, of the content, design and programming of the Website is expressly prohibited without the authorization of LURDES BERGADA S.L.

SEVERABILITY

If any provision of these Terms of Use is declared invalid, it will proceed to the removal or replacement of it. In any case, such invalidity shall not affect the validity of the remaining provisions in these Terms of Use. 

LAW AND JURISDICTION

These Terms of Use are governed by and construed in accordance with Spanish law. In the event of any discrepancy or claim between the parties regarding compliance or content of these Terms of Use, the parties agree to submit the decision of the case to the Courts and Tribunals in accordance with the applicable legislation.

CHANGES IN THE WEBSITE AND THE TERMS OF USE

All contents of the LURDES BERGADA S.L. Website, including the Terms of Use, are subject to changes and updates permanently. Therefore, it is recommended to consumers to consult this section regularly for updates that affect their use.

CLAIMS AND COMPLAINTS

SPAIN: If the customer/User is dissatisfied with the online shopping experience, a solution can be reached through the European Commission’s dispute resolution platform. More information here.

Privacy policy

PRIVACY AND SECURITY POLICY

PERSONAL INFORMATION AND DATA PROTECTION

By completing the registration form on the Website, the User agrees to the Privacy and Security Policy and authorizes LURDES BERGADA S.L. to process your personal data in the manner indicated therein.

The User can exercise the rights (Law 15/1999, of December 13, Protection of Personal Data) of access, rectification, cancellation and opposition of data, at any time.

To do so, the User must write to LURDES BERGADA S.L., C/Valles 48, bjs. 08401 Granollers (Barcelona), indicating on the envelope "Data Protection".

In accordance with the provisions of Law 15/1999, December 13, on Protection of Personal Data (Act) and its implementing regulations, the manager of the Website www.syngmancucala.com/shoponline and www. syngmancucala.com/shoponline, established in C/Vallès, 48, 08401 Granollers, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all Users of the Website who provide, or will provide their personal data, that these will be included in a file which is duly registered in the Spanish data Protection Agency.

By marking the appropriate boxes on the forms provided on the Website for data collection, users expressly, freely and unequivocally accept that their personal data is treated with the purposes and destinations listed below:

- Facilitate the purchase of clothing and / or accessories through the website, as well as shipping and billing them.

- Register as a User to facilitate future purchases.

- Establish contact with the provider to transfer any queries.

- Receive Newsletter and communications about products in case the User decides to subscribe.

All requested information through the website is mandatory, as is necessary to provide optimal service to the User. Should the User not provided all the data, the provider does not guarantee the provision of the services requested.

The User is solely responsible for the correctness and updating of data provided through the various forms on the Website.

User’s personal data will not be disclosed to third party companies, except for those communications needed to meet any requirements that the User would have raised.

Whenever LURDES BERGADA S.L. would plan to transfer any personal data out of the above mentioned, express consent will be previously requested to the User.

The provider, as established by Royal Decree 1720/2007, of December 21, approving the Regulations implementing the L.O. 15/1999, indicates that it has adopted all technical and organizational measures to ensure the security and integrity of all personal data received and to prevent loss, alteration and / or access by unauthorized third parties.

It is expressly prohibited that minors under 14 years, provide any data through this Website, without the consent and supervision of their parents or legal guardians.

Should the provider have news about the violation of this prohibition, it would proceed to the elimination of any data associated with the User in question.

WEB COOKIES POLICY

This Website uses own and third-party web cookies to improve the User’s shopping experience. Web cookies are small files that are downloaded on the User's computer after accessing certain web pages.

Web cookies allow, among other functions, storing and retrieving information about browsing habits of a user or its computer. The data stored does not contain personal information.

Depending on the information they contain and how the computer is used, web cookies can help recognize the user.

This Website uses Google Analytics, an analysis service from Google, Inc.("Google"). Google Analytics uses cookies to analyze the users’ browsing routes and how are they used.

The information generated by the web cookie about the use of the Website (including IP address) will be transmitted and stored by Google on Internet servers in the United States. Google will not associate the IP address with any other data.

For more information about Google Analytics:

https://www.google.es/intl/en-GB/policies/privacy/

As a User, you may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do, you may not benefit from the full functionality of this Web Site.

For more information on setting your browser in this regard, we have listed links to some of them:

Firefox:

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Chrome:

https://support.google.com/chrome/answer/95647?hl=en

Explorer:

https://support.microsoft.com/en-us/kb/283185

Safari:

http://support.apple.com/kb/ph5042

The User can also refuse the use of cookies by downloading and installing on the computer the plug-in available via the following link:

https://tools.google.com/dlpage/gaoptout?hl=en-GB

THIRD PARTY DATA

This Web site provides the User’s payment data to the financial institution responsible for processing payments. The company in charge of carrying out the shipment has the address of the User, as long as it is needed to deliver the goods.

LURDES BERGADA S.L. Does not sell or provide to third parties the User’s data even if the User has given express consent.

To visit the Web site, it is not necessary to provide any personal information. However, to buy or to register as a registered user, you must fill in forms with personal data, shipping address, etc.

Therefore, LURDES BERGADA S.L. has taken all safety information practices, in accordance with the current legislation on data protection, to avoid the loss, misuse, alteration, or removal by unauthorized third parties, of any personal data.

The User allows or disallows receiving Newsletter emails at the moment of registration on the Website.

If subsequently, the User wishes to no longer to receive Newsletter emails, he/she can unsubscribe by clicking the link at the foot of the Newsletter email or accessing the customer area and disabling the Newsletter subscription.

INFORMATION SECURITY

LURDES BERGADA S.L. has taken every precaution, reasonable in its power, to ensure safe navigability on the Website.

However, LURDES BERGADA S.L. is not responsible for the consequences that may have the unavailability or malfunction of the Website due to failures on servers or programs, viruses, attacks, incompatibility with the browser or User's operating system, or any other reason beyond the control of LURDES BERGADA SL

USER RESPONSIBILITY

The User agrees to browse the Website and use its contents in good will. The User undertakes to provide correct and accurate information on forms and sections required by LURDES BERGADA S.L. in order to provide the services in the most efficient manner.

If the User provides information about other people, for example, to send a gift or a promotion, he/she must be sure to have their express consent before providing any data.

CHANGES IN THE WEB SITE AND IN THE PRIVACY AND SECURITY POLICY

All contents of the Website, including Privacy and Security Policy, are subject to changes and updates permanently without notice. Therefore, it is recommended that Users consult this section regularly for updates that could affect them.